New Features and Reports:

  • Login Message of the Day
    • Management has the ability to display a message of the day requiring users to acknowledge that they've read it.  This acknowledgement will be stored for reporting.
  • Dispatch to ToDo List
    • Calls can be configured to dispatch to the ToDo list for future attention.
  • Beverage Sales By Well
    • For properties with the beverage module only.
  • Force Availability By Role
    • In the Role Detail Tab, roles can be set to automatically be available up to the number of calls configured or to follow global settings.
  • Dynamic Chat Groups
    • Chat groups by role that are dynamically created and only send out to users logged in at the time of the chat creation.

Enhancements:

  • Deferrals by User sub-report
    • The sub-report is accessed via hyperlink and shows more detail concerning the who deferred on the call.
  • Missed Goal Times Report
    • The Missed Goal Times Report now contains a hyperlink to the Call Review for the specific call so that users can understand better why the goal was missed and which employee missed the goal.
  • Hide Disabled Users in Chat
    • Disabled users will no longer show up in the chat list on the clients.
  • Responder based Call Configuration options
    • Calls can now be configured to require card in to arrive and/or card out to complete the call for individual responders.
  • Calls By Employee Report
    • Call notes can now be viewed from this report.
  • Patron/Game Locator
    • Added the ability to search by asset number.
  • Subsequent Jackpots for Patrons
    • Kai will now give the user an audible alert concerning the subsequent jackpot.
  • Client Call Filter
    • Added a filter to the client to sort calls by the amount, this only pertains to calls that have an amount such as Jackpots.
  • Call Resolved Audio
    • Calls that users have accepted but are resolved by another user will now announce the location in addition to the "Call Resolved" announcement.
  • Search By Role in Chat
    • Added the ability to search for users based on role in the chat list.
  • Cross Department Call Steals
    • Added the ability via Property Value to prevent cross department steals of calls: com.acres4.mercury.dispatcher.intf.dispatchercallintf.noCrossDepartmentSteals.  The default is off.  Setting to true will prevent cross department call steals.

Bug Fixes:

  • Jackpot Balancing during auto-defer
    • Jackpot balancing now skips an employee in the dispatch order when that employee auto-defers the call.
  • Concealed Permission on Client
    • If a user has the Concealed permission they will no longer show up in the chat list as online.
  • Handpay amount on Client
    • Fixed currency formatting for handpay calls